Press Release - FOR IMMEDIATE RELEASE

Queenstown Heritage Tours Ltd gains the official mark of quality for the 4th time and qualifies for the 1st time for the environmental silver award

Queenstown Heritage Tours Ltd announces today that it has been recognised again as one of the country’s leading tourism businesses by Qualmark - New Zealand tourism’s official quality assurance system. In addition, the company has gained a Qualmark Enviro-Silver Award, recognising its high standards in environmental practices.

To earn the prestigious quality mark, Queenstown Heritage Tours Ltd underwent a comprehensive on-site assessment to ensure it met general quality criteria focused on service, fleet in use, safety and business management systems in place.

Owner of Queenstown Heritage Tours Ltd, Yasmine Sander, says that it is very important to prove that the company operates on a high industry standard.

“We successfully passed this yearly assessment for the 4th time. In 2006, we started off with a general result of 73%, increased it to 75% in the second year before we had a reduced success rate of 62% because new criteria regarding our minibuses were introduced in the third year” explains Mrs Sander. “We are very proud to announce that the latest result shows a success rate of 77%” Mrs Sander comments further.

The third assessment marked the beginning of a more detailed assessment by Qualmark regarding the fleet in use by Queenstown Heritage Tours Ltd. Even though the general success rate was only at 62% in the third year, the score for the fleet assessment was 80% respectively 78% for the latest review.

“In addition to the very good result for my company in general, we earned this year the Qualmark Enviro-Silver Award for our activities concerning the environment and the community” explains Mrs Sander. “This proves that we are passionately involved with the area around Queenstown which in turn results in a very high customer satisfaction rate” concludes Mrs Sander.

To earn New Zealand tourism’s official environmental award, Queenstown Heritage Tours Ltd. had to show effectiveness in energy efficiency, waste management and water conservation, with community activities and conservation initiatives also considered under Qualmark’s environmental criteria.

About Queenstown Heritage Tours Ltd
Queenstown Heritage Tours Ltd specializes in sightseeing tours into Skippers Canyon. Skippers Tours can be combined with a Wine Tour to experience a full day in the Wakatipu Basin. They employ 7 on-call Driver-Guides and have been offering their service into Skippers Canyon for more than 10 years now.

About Qualmark
Qualmark is performing yearly assessments for licensees. The criteria are developed with the tourism industry, based on research into what travellers expect, and specific to the type of business.
Qualmark is jointly owned by Tourism New Zealand and the New Zealand Automobile Association. The programme is run as an industry service, on a not-for-profit basis and is the way the industry directs travellers to quality assured products and services. www.qualmark.co.nz

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1 October 2011

Queenstown Heritage Tours Ltd
http://www.queenstown-heritage.co.nz/media/home.html

 

 

Physical Address

Queenstown Heritage Tours Ltd.
174 Glenda Drive
Unit 10, Trade Central
Frankton Industrial
Queenstown

Phone: +64 3 409 0949
Fax: +64 3 441 8989

Postal Address

Queenstown Heritage Tours Ltd.
PO Box 219
Queenstown 9348

Contact Person for all inquiries and Media

Managing Director